Shipping

We prioritize fulfilling all orders for custom-made products, with the final objective of expediting their shipment. However, the order fulfillment process could take two or more weeks in November and December. With this in mind, we ask our customers to provide us with all the information necessary to start production well before the seasonal holiday period.

Upon acceptance of your order, including a specified delivery date, we will guarantee on-time delivery, even during the holiday season, and, if necessary, we will ship the item via FedEx or UPS Air Service, at our expense, to meet our delivery commitment to you.

If you require that a product order be manufactured and shipped within a period as brief as five business days with a delivery-certain date, then we can provide RUSH service for a fee.

We generally ship via UPS Ground service to any address in the continental United States. Of course, the calculation of delivery times is tied to the distance between our Indiana production facility and the destination address. We shall also use the UPS free Saturday Delivery service.

Orders to be shipped to destinations in Canada must be placed via telephone since such orders cannot be placed online.

NOTE: 

• Although we do not offer free shipping, comparative internet shopping will reveal that our low prices offer a significant, countervailing cost benefit.
• Shipping costs are determined by the factors of package weight, size, and destination ZIP Code.

• We have enabled FedEx and  UPS to send confirmation emails to our customers when their orders are shipped.